سياسة الإستبدال والإسترجاع

Return or exchange policy for immediate delivery items: If the customer wishes to exchange or return the order, it is a condition that the order is only from the immediate delivery section and that they contact us within 24 hours of receiving the order and specify the alternative item clearly from the available products in the store (only from the immediate delivery section). If they want to return, the reason must be clearly explained. We will issue a shipping label with Samama company worth 35 riyals and send it to the customer after transferring the shipping or delivery fee, so they can print it and hand it over to the shipping company with the item to be exchanged after packaging it and keeping it inside the box to protect it during shipping. The customer will be required to transfer the difference in the amount for the alternative item if any, in addition to the round-trip shipping cost, totaling 70 riyals for shipping or delivery only. (This also applies in case of return). If there is an additional amount remaining for the customer, the balance will be stored in a discount coupon under the customer’s name that can be used on the next order at any time. (This condition is exempted for Tamara and Tabe customers). The exchange process requires 10 working days from the date of delivery of the alternative item to the shipping company, at most, God willing. If the product arrives damaged or incomplete, additional charges will be imposed based on the value of damages or shortages. Return and exchange policy for items that require purchase through the branch: The product is exchanged or returned by the customer, and the store is not responsible for that, as we are considered only as an intermediary to provide the product. After purchase, it is the customer’s responsibility, and they must visit one of the brand’s branches or agents with a copy of the invoice. The exchange and return policy for each boutique must be observed; the website is not responsible otherwise. There is no return option for orders paid via Tabe or Tamara. If the purchase was through Tabe or Tamara and the customer refused to receive their shipment, and the shipping company returned the shipment to us due to non-receipt or refusal to re-ship, a mandatory return fee equivalent to the full first installment will be charged, and the customer’s invoice will be updated with the installment company. Additional fees may be imposed by the installment company itself, for which we are not responsible. If the product arrives damaged to the customer, contact us within a maximum of 48 hours to exchange or return the product; otherwise, the store disclaims any responsibility for any damage to the product, and the return and exchange policy does not apply to that order. There is no replacement or return for orders made according to the customer’s request. Customers are advised to review product details and inquire via WhatsApp if they want additional information. We also apologize for canceling any order made according to the customer’s request. Gucci watch return policy: The customer can request to return the watch within 2 to 3 days from the date of receipt, with a clear photo showing the condition of the watch, and mention the reason for the return. The watch must be complete with all accessories and in its original condition, without removing any stickers or marks usually placed on the watch at purchase. After returning the watch, it will be examined to ensure it meets the conditions, and the amount will be refunded via the same payment method. If the above conditions are not met, we apologize for not completing the return process. Important note: If the above conditions are not fulfilled, the store has the right not to accept the return of the product, as it was provided according to the customer’s request, in accordance with the e-commerce regulations issued by the Ministry of Commerce, which state that any product provided according to the customer’s request cannot be exchanged or returned. Therefore, customers are advised to confirm their intention to purchase before confirming the order.